Robert R Broeckert

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Robert Broeckert
Dr.
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Appleton
Audiology
Hearing Clinics of Wisconsin
4650 W Spencer Street
Appleton
WI
54914
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How come my husband spent thousands of dollars on hearing aids and they are sitting in his drawer?

There are multiple reasons that some choose not to wear their hearing instruments. Often, an incorrect style choice was made for the particular problem and cosmetics were more important than performance. Perhaps he was sold on the most sophisticated and EXPENSIVE technology and perhaps provided with an unrealistic expectation of real world performance? Maybe he chose to only wear them when he “needed them”? Consequently he never got used to them so gave up trying. Multiple reasons exist why users stop using their instruments. The counseling of a patient on how to train themselves to hear again is the most important part of a hearing aid purchase. Without this professional component, users often fail and stop trying.  Make sure your husband is seeing an Audiologist as not everyone selling hearing instruments holds that professional credential. Encourage him to make the commitment to wearing them again and seeking professional advice on how he can hear his best.

I purchased hearing aids from a company who advertised a huge “SALE” in the newspaper. I spend a lot of money on them and have been back several times to adjust them and they still are not working right. What do I do?

Unfortunately your problem is all too common. Patients often forget that when they purchase a hearing aid, it includes the professional services of that office. Since not everyone selling hearing aids is equally educated, qualified or skilled in fitting them, the all important professional component crucial to making any device work well is likely lacking. WI State law mandates a 30 day a return policy for new hearing aid purchases which should be written on your sales contract. If you are outside your return for credit window, you are likely unable to return them. I suggest you go back again and voice your concerns. If you continue to get unsatisfactory results, take your devices elsewhere (make SURE it is to an audiologist) and see if they are better able to adjust your aids to suit your needs. The audiologist will charge you for their advice and services, but at this point it may be the only option to make your purchase a usable solution.

I only have problems hearing in noisy places. Can hearing aids help me there?

Most with this complaint have better or normal hearing for low pitch (base) sounds and loss in the higher pitch (treble) region. The high pitch region is where our hearing is damaged first from loud noise and aging.  Loss here  makes consonants like ‘f’, ‘s’, ‘p’ and ‘t’ difficult or impossible to hear. Speech sounds mumbled and you need to concentrate to fill in the gaps your hearing loss is causing. This problem is worsened significantly when you listen in a noisy place where even normal hearing persons need to concentrate to understand given the masking effect of background noise. In recent years, hearing instruments have been developed exclusively for those with this most common problem. Ask your audiologist about “Open” or “Thin Tube” instruments which are designed for person’s who primarily struggle to hear in noisy places. 

Robert R Broeckert
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Robert R Broeckert
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